Return & Refund Policy

At The Global Living, we aim to offer a diverse selection of premium products at highly competitive prices. We are committed to ensuring that your shopping experience is outstanding, and we are here to support you throughout the process.

For any assistance, you may contact us via

• Phone: +91 9828877026 (10:00 AM – 6:00 PM IST)
  
• Email: tanmay@thegloballiving.com
  
  

Conditions for Cancellation

• Cancellations are permitted only before the order has been shipped from The Global Living’s warehouse.
  
• For approved cancellations, a deduction of 30% of the transaction value will be applied to cover payment gateway processing and administrative charges.
  
• No cancellations are permitted once the order has been shipped. In exceptional cases, at the sole discretion of The Global Living, two-way shipping charges will be borne by the customer.
  
• No cancellations will be accepted for customised orders, items purchased during discounted sales, or with discount codes.
  
• In rare scenarios, products may experience a delay of up to 180 days; during this period, no refunds will be issued.
  
• For partial payment (advance) orders, the deposit amount will be considered as cancellation charges; no refund will be issued.
  
• Returns will be accepted only for defective products. Refunds are only provided if a replacement for the same product is unavailable.
  
  

Return Conditions

• Customers must report damaged or defective products within 24 hours of delivery, supported by images or videos.
  
• Do not accept products with visibly damaged or tampered packaging (normal transit marks excluded).
  
• Products must be unused, returned in their original packaging, with all labels, tags, and invoices intact.
  
• Returned items must be securely packaged to avoid damage during reverse transit.
  
• Any product damaged after delivery will not be eligible for return. If accepted in rare cases, The Global Living may deduct 30% plus two-way transportation charges.
  
• Returns are accepted only under the following conditions:
  
  
  • Damaged products
    
    
  • Manufacturing defects
    
    
  • Incomplete delivery
    
    
  • Incorrect product delivered
    
    

Important Notes:

1. Products purchased during sales or at discounted pricing are not eligible for return unless unopened, unused, and in original packaging.
   
2. In case of transit damage, replacement will be provided. No refunds will be issued.
   
   

The Global Living reserves the right to reject returns based on policy violations.

Transit Damage Insurance

All products shipped by The Global Living are insured during transit. In case of damage, customers are required to email images/videos of the product(s) within 24–48 hours of delivery. Requests submitted beyond 48 hours may be rejected. If returns are accepted after this period, the customer must bear two-way transportation costs (reverse pickup & replacement).

Process for Initiating Returns

• Customers must email a return request describing the issue and attach required media (photos/videos).
  
  
• The Global Living will arrange reverse pickup of the product.
  
  
• If reverse pickup facility is unavailable at your location, we may request:
  
  
  • Self-shipping of the product, or
    
    
  • Secure disposal as per our instructions
    
    
• Reverse pickup may require 7–10 working days.
  
  

Please Note:

• Customised products cannot be returned.
  
  
• Reverse pickup requests will be raised within 24 hours after we receive your return request.
  
  

Conditions for Refunds

Refunds will be processed within 7–10 business days once the returned product is received and verified to be in acceptable condition.

Refunds will be issued based on original method of payment:

• For card payments (Credit/Debit): Refund to the same card
  
• For Net Banking: Refund to the same bank account
  
• For payments using gift certificates/vouchers: Refund via an equivalent-value voucher
  
• For other payment modes: Refund via bank transfer (NEFT) or account payee cheque
  
  

If wallet credits were used for purchase, equivalent credits will be restored to your wallet.

Once The Global Living processes the refund, customers may need to follow up with their respective bank/payment gateway for fund reflection timelines.

Instances Where Returns Cannot Be Accepted

• Product damage resulting from misuse or mishandling
  
• Damage caused due to ignoring a previously reported issue
  
• Non-manufacturer defects
  
• Products returned without complete original packaging, accessories, labels, or documentation