Frequently Asked Questions (FAQ's)
How do I request an international shipping quote?
Simply email us your destination country and the list of products you are interested in. We will send a detailed shipping quote shortly.
Do you ship to my country?
We currently ship to select countries across Europe, the USA, Middle East, Far East and Canada. For other destinations, please contact us and we will confirm availability.
What payment options are available?
We accept debit/credit cards, PayPal, bank transfers, and cheques.
Is product insurance included for global shipping?
When we ship through our logistics partners, all items are insured against loss or damage until delivery.
What information do you need for a quote?
Your delivery address, the list of selected SKUs, and product quantities. This enables us to calculate CBM (cubic meter volume) and estimate freight costs accurately.
How do I place an order after receiving the quote?
Once you approve the shipping cost, you may place your order on email or over the phone.
Will I receive tracking information for my order?
Yes. As soon as your shipment leaves our warehouse, we will share tracking details and delivery updates.
Can I arrange my own shipping?
Yes, you may. In this case, products are handed over at our warehouse. However, we strongly recommend insurance with your logistics provider, as liability transfers once goods leave our facility.